With the optional PACS module, the AMS Request Management Portal enables teams to query PACS servers directly and retrieve DICOM/Radiology images for secure disclosure alongside other requested files. This removes manual steps, saves valuable time, and provides a smoother, more consistent experience for patients and requestors – helping to strengthen trust and improve service quality.

Key benefits include:

• Seamless collaboration with Radiology, allowing tasks to be assigned and managed across multiple departments within one portal
• Modern, secure image disclosure, eliminating outdated transfer methods and reducing frustration for recipients
• Cost savings by removing the need for physical media when sharing images outside of IEP
• Clear visibility and reporting, with the ability to segment and analyse Radiology‑related requests through the built‑in reporting engine

Freedom of Information requests play a vital role in transparency and accountability, particularly within the public sector and large organisations. By using the AMS Request Management Portal as your FOI Request Portal, you can streamline the entire process and reduce the administrative burden on your teams.

With the portal, customers can:

• Digitise FOI request intake wherever possible, reducing manual data entry and removing reliance on spreadsheets
• Collaborate internally through task assignment and automated chasing, helping your colleagues in other departments contribute quickly and consistently
• Respond directly to requestors from within the portal and publish outcomes to a Disclosure Log
• Access built‑in KPI reporting, giving clear visibility of performance, deadlines, and compliance

Handling complaints can be challenging even in the best circumstances. The AMS Request Management Portal helps organisations manage complaints more efficiently, securely, and with far less stress – supporting better outcomes for both teams and the people they serve.

With the portal, you can:

• Digitally capture complaints through a customised portal, reducing manual data entry and easing pressure on staff
• Escalate cases quickly and easily, helping teams respond promptly and consistently
• Collect evidence and supporting files – including documents, audio, and video – from internal and external sources, all within a single system
• Disclose responses securely, with no file‑size limitations and no need for time‑consuming workarounds like splitting emails
• Reduce costs by removing the need to send files, audio, or video via physical media
• Access built‑in KPI reporting to monitor performance, compliance, and service quality

Litigation Requests can be complex, sensitive, and time‑consuming, particularly with NHS organisations. The AMS Request Management Portal provides a dedicated, secure workflow that simplifies and secures the process and supports clear, auditable collaboration from start to finish.

With the portal, you can:

• Capture Litigation Requests digitally and securely, removing the need to copy information from emails into other systems
• Collaborate seamlessly with in‑house legal teams and external legal partners, all within one secure platform – reducing your reliance on multiple systems, saving time and money
• Work together as a team with controlled access, ensuring the right people can contribute while reducing pressure and improving efficiency
• Disclose files securely and maintain full visibility through the built‑in audit trail
• Monitor performance with integrated KPI reporting, helping you stay on top of deadlines and compliance