When UHDB needed a modern replacement for its outgoing SAR Management system, they approached AMS to help deliver secure, digital solution that streamlined workflows, reduced breaches, and improved cross‑department collaboration. The AMS Request Management Portal now underpins the Trust’s entire SAR process – from request capture to secure file transfer – ensuring compliance, efficiency, and full auditability.
Case Study
Transforming SAR Management with AMS
The Challenge
The Trust faced several operational and compliance risks:
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Their existing SAR management and recording system was being withdrawn.
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No real‑time visibility of SAR breaches without extensive manual processes.
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Radiology requests relied on burning images to discs – a slow, unsecure, outdated process.
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Manual handovers between departments and missing media created delays and frustration.
These issues made it difficult to meet statutory deadlines and maintain Information Governance standards.
The Solution
UHDB chose to consult with AMS and implement the AMS Request Management Portal to digitise and streamline its SAR process. The portal brings everything into one place – request capture, communication, collaboration, and secure file transfer – supported by a full audit trail, built‑in reporting and hands-on support from AMS.
Key Results
Real‑time reporting and automated workflows helped the Trust dramatically reduce delays and stay compliant.
